What is Canras ITSM?

Canras ITSM is an enterprise IT Service Management platform that enables organizations to manage IT operations through a standardized, measurable, and automated environment. Manage incidents, service requests, assets, identity services, remote access, and operational processes from a single centralized platform.

Incident & Service Request Management

Create incidents and service requests manually or automatically from incoming emails. Requests are intelligently routed to the appropriate teams while SLA monitoring, notifications, and dashboards ensure faster resolutions.

SLA Management

Monitor response and resolution times with an ITIL-aligned SLA management system. Receive instant breach notifications and measure team performance through reports and dashboards.

Problem & Change Management

Identify the root causes of recurring issues and implement permanent solutions. Manage planned changes through controlled approval workflows to minimize operational risks.

Approval Workflows & Automation

Create multi-level approval processes for purchasing, access requests, and operational tasks. Notifications, task assignments, and repetitive processes are fully automated.

Self-Service Portal

Employees can submit tickets, track requests, and view assigned assets through a dedicated self-service portal, reducing the workload of IT teams while improving user satisfaction.

Asset & Inventory Management

Manage hardware and software assets through automatic network discovery. Track asset assignments, lifecycle, licensing, and costs from a centralized inventory.

Configuration Management Database (CMDB)

Maintain Configuration Items (CIs) and infrastructure relationships in a centralized CMDB. Devices discovered through network scanning are automatically added.

Network Discovery

Automatically discover devices using IP/CIDR scanning, Ping, Port Scan, DNS, NetBIOS, and WMI/WinRM. Detect new devices and gain complete visibility into your infrastructure.

Software Deployment

Deploy EXE and MSI packages to Windows devices using silent installation. Standardize software deployment, updates, and job tracking from a central console.

Remote Desktop

Securely manage RDP, VNC, and SSH connections through Apache Guacamole integration from a single interface.

Active Directory & Identity Management

Integrate with LDAP and Active Directory for user synchronization, password resets, account management, Multi-Factor Authentication (MFA), and Role-Based Access Control (RBAC).

Exchange & Microsoft 365

Manage Exchange Server and Microsoft 365 environments from one platform, including mailbox administration, aliases, distribution groups, and Microsoft Graph API integration.

IT Procurement

Manage purchase requests, vendors, budgets, and approval workflows through a centralized procurement module.

Certificate Management

Manage the complete lifecycle of SSL/TLS certificates, including creation, installation, renewal tracking, and expiration monitoring.

Calendar & Renewal Tracking

Track software licenses, domains, and SSL certificates while receiving automated reminders before expiration dates.

Monitoring & Reporting

Monitor your IT infrastructure with dashboards, audit logs, Excel reporting, and Zabbix integration for complete operational visibility.

Enterprise Security

Protect your environment with JWT Authentication, RBAC, Multi-Factor Authentication (MFA), HTTPS/SSL, HSTS, comprehensive Audit Logs, and a Break-Glass administrator account.

Your data always remains on your own infrastructure, ensuring complete data sovereignty.