Our services

What is CanRAS ITSM?

Enterprise IT Service Management Platform

Manage your IT operations through a standardized, measurable, and automated platform. Control ticket management, asset inventory, asset assignments, user administration, approval workflows, and operational tools from a single centralized system.

Your data always remains on your own infrastructure. Instead of a multi-tenant SaaS solution, the platform is deployed privately for each customer. With Active Directory integration, multilingual (English & Turkish) interface support, 18 integrated modules, and 150+ APIs, it is built to meet enterprise-scale requirements.

Incident & Service Request Management

Create incidents, service requests, and support tickets manually or automatically from incoming emails. Requests are intelligently routed to the appropriate teams and technicians.

Features

• Ticket creation and automatic assignment

• Comments, attachments, and image support

• SLA monitoring and breach notifications

• Email notifications

• Category and department-based filtering

• Administrator and technician dashboards

Deliver faster resolutions, measurable service quality, and improved end-user satisfaction.

SLA Management

Track service levels with an ITIL-aligned SLA management system.

• Automatic SLA calculations

• SLA breach alerts

• Performance dashboards

• Excel reporting

Approval Workflow Management

Manage purchasing, access requests, and operational processes through configurable multi-stage approval workflows.

Features

• Multi-level approval flows

• One-click approval via email

• File attachment support

• Approval rejection and cancellation notifications

• Workflow reporting

Background automation powered by Celery eliminates repetitive manual tasks.

Self-Service Portal

Enable employees to manage their own IT requests through a dedicated portal.

Users can:

• Submit support tickets

• Track request status

• View assigned assets

• Monitor approval requests

Meanwhile, administrators manage every module through a centralized administration portal.

Asset & Inventory Management

Manage all hardware and software assets from a centralized inventory system.

Features

• Customizable categories

• Dynamic forms and custom fields

• Automatic asset discovery

• Asset assignment tracking

• Photo attachments

• Asset lifecycle management

• Cost tracking

• Role-based access control

Configuration Management Database (CMDB)

Create a single source of truth for your IT infrastructure.

Features

• Configuration Item (CI) management

• Relationship mapping

• Webhook integration

• Persistent infrastructure records

• Network Discovery integration

Network Discovery

Automatically discover devices across your network.

Supported Capabilities

• IP and CIDR scanning

• Ping

• Port scanning

• DNS resolution

• NetBIOS discovery

• WMI / WinRM integration

Discovered devices can be automatically added to both Inventory and CMDB.

Software Deployment

Deploy EXE and MSI packages securely to Windows devices from a centralized console.

Features

• Bulk software deployment

• WinRM-based installation

• Deployment job tracking

• IP range and hostname targeting

• Centralized software updates

Remote Desktop

Integrated with Apache Guacamole to provide secure remote access through a single interface.

Supported protocols:

• RDP

• VNC

• SSH

Active Directory & Identity Management

Integrate directly with your enterprise identity infrastructure.

Features

• LDAP authentication

• Active Directory integration

• User synchronization

• ADUC-compatible user management

• Password reset

• Account unlock

• Logon hours management

• Multi-Factor Authentication (TOTP)

• Role-Based Access Control (RBAC)

Exchange & Microsoft 365

Manage your messaging infrastructure directly from the platform.

Features

• SMTP configuration

• Exchange Server mailbox management

• Alias management

• Distribution groups

• Microsoft Graph API integration

• Microsoft 365 support

• Multi-tenant Microsoft 365 management

IT Procurement

Manage procurement operations from a centralized module.

Features

• Purchase request management

• Vendor management

• Budget tracking

• Approval workflows

• Excel reporting

Certificate Management

Manage the complete lifecycle of SSL/TLS certificates.

Features

• CSR generation

• PEM/PFX upload

• Certificate expiration tracking

• Nginx integration

Calendar & Renewal Tracking

Plan and monitor important IT activities.

Track:

• Software licenses

• Domains

• SSL certificates

Receive automated reminders before expiration dates.

Monitoring & Reporting

Gain complete visibility into your IT operations.

Features

• Administrator dashboards

• User dashboards

• Excel exports

• Audit logs

• Monitoring module

• Zabbix integration

Security

Built with enterprise-grade security standards.

Security Features

• JWT Authentication

• Role-Based Access Control (RBAC)

• Multi-Factor Authentication (MFA)

• HTTPS / SSL

• HSTS

• Secure Cookies

• Comprehensive Audit Logs

• Break-Glass Administrator Account

• Disaster Recovery Procedures

Your data always remains on your own servers, ensuring complete data sovereignty.

Automation

Routine operations are automated using Celery background task processing.

Automated processes include:

• Approval workflows

• SLA monitoring

• Email processing

• Ticket creation from email

• Active Directory synchronization

• Notifications

• Scheduled background jobs

Additional operational capabilities include:

• One-click platform upgrades

• 24 automated system health checks

Modules

Module Description
Ticket & SLA Incident & Service Request Management
Self-Service Employee Portal
Asset & Inventory Asset Lifecycle Management
Approval Workflows Business Process Automation
CMDB Configuration Management Database
Network Discovery Automated Network Discovery
Software Deployment Centralized Software Distribution
Remote Desktop RDP / VNC / SSH Access
Active Directory LDAP, MFA & RBAC
Exchange Mailbox Administration
Microsoft 365 Microsoft Graph Integration
Monitoring Infrastructure Monitoring
Reporting Dashboards & Audit Logs
IT Procurement Purchasing & Budget Management
Certificate Management SSL/TLS Lifecycle Management
Calendar IT Activity Planning
Renewal Tracking Domain, License & Certificate Monitoring